TELE CALLER

Company Profile:

Surya International Enterprise Pvt Ltd, the CRISIL BBB rated flagship company of Surya Group, is a multifaceted conglomerate operating in diverse fields such as Solar Energy, Manufacturing, Water Industry, Plastic Recycling, and Fintech. Our core mission is to provide sustainable and affordable green energy and water solutions through cutting-edge technology.

Surya Group has been on an exceptional growth trajectory for over a decade, achieving remarkable operational and financial milestones. With a net worth exceeding 125 Crores and an annual turnover of 325 Crores in the last financial year, our growth story is a testament to our unwavering commitment to excellence.

Over the past 10 years, we have successfully installed more than 100MW of on-grid, off-grid, and hybrid solar power plants, solidifying our position as a leader in the renewable energy sector. Additionally, we have made significant strides in improving access to clean water by installing over 40,000 solar streetlights, 5,000 solar-powered water pumping systems, and 300 MLD of iron, fluoride, and arsenic water treatment plants, benefiting more than 10 lakh rural households.

Our state-of-the-art manufacturing facilities in Gurgaon, Coimbatore, Katihar, and Gaya produce high-quality products such as Lithium-Ion batteries, HDPE Tanks, HDPE & PVC Pipes, FRP vessels, Recycled Plastic Granules, and LLDP powder, among others. Furthermore, we have established a Mega Factory in the heart of Infovalley-2 EMC Park in Bhubaneswar, dedicated to the production of high-quality solar modules. Additionally, we have another mega factory in the Ghiloth Industrial Area, Rajasthan, further expanding our manufacturing capabilities.

At Surya Group, we are committed to fostering an inclusive and diverse work environment that encourages innovation and growth. As an equal opportunity employer, we value the diverse perspectives and experiences of our skilled workforce, which spans around 500 employees across India, with 170 employees based at our Head Office in Bhubaneswar, Odisha. Our geographical presence extends to various states, including Odisha, Delhi, Punjab, Haryana, Uttar Pradesh, Bihar, Jharkhand, Assam, Tripura, Mizoram, Kolkata, and Kerala, among others.

We invite talented individuals to join our dynamic and purpose-driven team, where they can contribute to our mission of creating a sustainable future while advancing their careers in a supportive and inclusive environment.

For more information, please visit www.groupsurya.co.in and www.solar2roof.com.

Our Requirements: -

Position – Tele Caller (Female)
Number of Vacancy- 1
Location – Pokhariput,Bhubaneswar
Qualification – Any
Experience – More than 1 Years
Salary – Upto 20,000
Language proficiency - Hindi,english,odia

Roles and Responsibilities: Telecaller - Solar Department

Position Overview:
The Telecaller will serve as the first point of engagement with leads generated through the company website and social media platforms. They will qualify leads, assign them to appropriate field executives based on location, and ensure timely follow-ups for effective lead conversion.

Key Roles and Responsibilities

1. Lead Engagement and Qualification:
   • Make initial contact with leads generated via the website and social media platforms.
   • Engage potential customers in a professional and friendly manner to identify their interest in solar solutions.
   • Gather essential information about customer needs and preferences to qualify leads effectively.
2. Lead Assignment:
   • Assign qualified leads to the designated field executive in the respective geographic area.
   • Maintain accurate records of lead assignments and share relevant details with the field executives.
3. Follow-Up and Coordination:
   • Regularly follow up with field executives to track the status of assigned leads.
   • Ensure timely updates on lead progression and feedback from the field team.
   • Communicate any issues, challenges, or delays to the concerned department for resolution.
4. Database Management:
   • Maintain and update the lead management database with details of interactions, lead status, and follow-ups.
   • Ensure accurate and organized documentation of all communications.
5. Customer Relationship Building:
   • Establish a positive rapport with potential customers to enhance their experience with the company.
   • Address basic customer queries and concerns promptly before assigning them to field executives.
6. Performance Metrics:
   • Ensure a high response rate to leads generated within the assigned timeframe.
   • Meet daily, weekly, and monthly targets for lead follow-ups and assignments.
   • Collaborate with the marketing and field teams to optimize the lead conversion process.

Required Skills and Competencies

• Excellent verbal communication and interpersonal skills.
• Ability to manage multiple leads and tasks simultaneously.
• Basic knowledge of solar products and services (training will be provided).
• Proficiency in CRM or lead management software.
• Strong organizational and coordination skills.