Telle caller(Solar sales Department )

Key Responsibilities:

1. Lead Generation and Sales Support:

   • Make outbound calls to potential customers to introduce and promote solar products and services.
   • Qualify leads by gathering customer information and understanding their solar energy needs.
   • Schedule appointments for the sales team or set up meetings with prospective clients.
   • Provide information to interested customers about the benefits of solar energy and how our solutions meet their requirements.

2. Customer Interaction and Relationship Building:

   • Answer inbound calls, address customer inquiries, and provide accurate information about solar products, pricing, and services.
   • Build and maintain positive relationships with new and existing customers.
   • Follow up with leads and maintain regular contact to ensure the conversion of leads into sales.
   • Handle customer objections and concerns professionally to facilitate decision-making.

3. Data Management and Reporting:

   • Maintain an organized database of leads, follow-up activities, and customer interactions.
   • Record and update call logs, lead status, and relevant customer details in the CRM system.
   • Provide regular reports on call outcomes, lead conversion rates, and customer feedback to the sales manager.

4. Product Knowledge:

   • Stay updated on the latest solar products, services, and industry trends to effectively communicate value propositions to potential customers.
   • Provide accurate and detailed information to customers about solar energy savings, installation processes, and financial incentives.

5. Collaboration with Sales Team:

   • Collaborate with the field sales team to ensure smooth handover of qualified leads and successful conversion.
   • Assist in sales campaigns and marketing initiatives to boost lead generation and brand visibility.
   • Participate in team meetings and provide insights based on customer interactions to improve sales strategies.

Qualifications:

• Female candidate preferred.
• High school diploma or equivalent (Bachelor’s degree is a plus).
• 1-2 years of experience in telecalling, telesales, or customer support (preferably in the solar or renewable energy industry).
• Strong communication skills, both verbal and written.
• Excellent interpersonal skills and a customer-oriented approach.
• Ability to handle objections and manage customer queries effectively.
• Basic knowledge of solar products and services (or willingness to learn).

Key Skills:

• Outbound and Inbound Calling
• Lead Generation and Qualification
• Customer Relationship Management
• Sales and Persuasion Skills
• Problem-solving and Objection Handling
• Strong Communication and Listening Skills
• Basic Knowledge of Solar Energy Solutions

To Apply:
Interested candidates are invited to send their resume to hr@groupsurya.co.in with the subject line “Telecaller (Solar Sales Department) Application.”